Shipping & Returns
Shipping: Pricing and Production Times
Production and shipping times are dependent on if items are already made or need to be made to order. All items ship within 1-2 weeks with many items shipping in as little as 3-5 business days. If you're in a rush to receive something for yourself or a friend please contact me to inquire about current shipping times; I can often accommodate rush orders for an additional fee.
I offer $7 flat rate shipping on all orders and FREE to the continental United States on orders of $100+! Use code "ship4free".
At this time I only ship to the United States but plan to expand to additional countries in the near future.
Returns, Cancellations, & Exchanges
Due to the nature of skin care products, returns are not accepted and I do not offer refunds. Sample sizes are available upon request for most items so that you may try them out before you purchase the full sizes; please contact me if you are interested with the product you are looking to sample. If you are unhappy with your purchase, please let us know immediately so we can work together to resolve the issue.
I allow cancellation of orders within 48 hours of purchase and will issue a full refund, however cancellations and refunds are not accepted beyond the 48-hour window.
If there is an issue with an order you received please report it to us within 7 days of receipt. If you received a damaged item I will send you a replacement product at no cost if it's reported within 7 days of receipt. I will require a pic of the damage/issue to better serve our customers in the future. Contact us with the details, including the order number and product(s) damaged.
I do not offer replacements for incorrect addresses or shipments that are updated as delivered in the tracking. However, I will do our best to help resolve any such issues. The customer is responsible for supplying the correct shipping address. Packages returned to us due to insufficient or incorrect address will be refunded minus a 15% restocking fee. Shipping charges will not be refunded. I do not offer replacements for incorrect addresses.